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FREQUENTLY ASKED QUESTIONS


HOW TO BUY

Cheri Freund's online store makes it easy to shop for digital art that inspires you! Each work of art on this site can be viewed in a larger size with a virtual magnifying tool when you place the mouse over the image or simply Click on the image itself. 

Want more detailed information about the work of art? Click on See full description and specifications below the title and price. 

Want to see the art on your wall? Click on Wall Preview, below the "Add to Cart" button. The art will be shown at scale on a Living Room wall. Change the room, or the color of the wall, or the size of the art (if available) as indicated on that page.


Do I need to register or open an account with Cheri Freund Digital Fine Art (CFDigitalFineArt.com) to purchase artwork on this site?

You can register with the artist, or you can make a purchase and check out as a “guest” (by clicking on FAST CHECK-OUT) if you wish. There are no costs involved with registering an account. You may cancel your account with Cheri Freund Digital Fine Art at any time, by sending an email HERE.


How do I search for and purchase art?

Visit the Home page for Categories such as: Bright and Bold, Soft and Pastel, etc. and click on the links to open the categories. You can also enter a term into the search function.


What is the “WALL PREVIEW” feature? How do I use it?

On any “product page” you can click Wall Preview and view the artwork displayed on a wall. Change the wall color, or change the room. This helps you get an idea of the scale of the work and the impact it makes in the space. Use the Wall Preview tool to visualize the art in your own home or office. 

*As an added feature: for the undecided shoppers, or perhaps for interior designers looking for the right selection of art to present to a prospective client, you can save your FAVORITES (*see little heart at top right corner of each image), or simply EMAIL A FRIEND (*found below the Wall Preview on each art product page)!


Will the artwork look the same as the online version?

The artwork will look better in person than it does online due to several factors: 

1. The image on a computer screen is backlit as opposed to the physical piece which reflects light.

2. The medium: paper, metal, acrylic or canvas that the image is created on makes a difference (*see additional descriptions by scrolling further down to the "Information about the prints and frames")

3. The actual size of the physical artwork and placing it on a wall creates a whole new perspective.

4. Using the “WALL PREVIEW” tool can help you get a better idea of what the artwork might look like in a room in your house or a room in an office.


Will the artwork be framed when I receive it?

If a piece of art is framed, it will be pictured with the frame and will include a description of the frame and the dimensions of the framed artwork in the “Full Description and Specifications” section on the artwork page.


Will the artwork have bumper pads included on the back when I receive it? 

Unfortunately, the printer does not supply those. Those will have to be purchased and added separately at the customer's own expense..


What type of glass do you use for framing?

The printer uses a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.


What about mattes?

The printer stocks only white mattes.


WHAT IS YOUR SHIPPING POLICY 


When will a piece of artwork ship once I purchase it?

When ordering in the USA, artwork will be shipped within seven (7) days from the date of purchase. You will receive an email with a tracking number after your purchase ships, so that you will know when your package will arrive.  

*RUSH ORDERS: An order can be placed on the specific artwork page by clicking on the ADDITIONAL OPTIONS prior to Check Out. Once selected, your order will be placed ahead of non-rushed orders and will be completed as soon as possible. Rush orders accrue a fee of 25% of your total upon Check Out. You will receive an email with a tracking number after your purchase ships, so that you will know when your package will arrive.   Do you ship internationally?

YES! The vetted printer will ship using UPS. Customers will receive tracking number via email as soon as their order has shipped. *Please note: All products shipped across international borders are subject to additional fees such as duties and taxes, and are to be paid by the customer upon receipt. Those fees are assessed by the importing country. Shipping dates vary due to Customs within the importing country. Unfortunately, we're not able to provide estimates for those fees or how long each country's Customs will hold packages.

FOR PRINTS We will choose the most cost-effective shipping carrier basedHow do I search for and purchase art? on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99


** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact info@cfdigitalfineart.com with your order number for further instructions.


CAN I CANCEL MY ORDER?  

All print sales are final. Please contact info@cfdigitalfineart.com as soon as possible if you need to cancel your order.  


HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  


HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email info@cfdigitalfineart.com


WHO TO CONTACT?  

You can reach out at any time by email at info@cfdigitalfineart.com


What does “limited edition” and “open edition” mean?

Works of art that are reproduced from the original may be printed in a limited edition, which is a predetermined limited quantity. Open edition reproductions are not limited in quantity.  


Who holds the copyright to the artwork once I purchase it?

The artist (Cheri Freund) retains the copyright to her imagery. Copyright law states that copyright does not transfer to art buyers. You will need to get permission from the artist in order to reproduce the imagery.


HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

 Instagram: cfdigitalfineart 

Facebook: Digital Artistry by Cheri Freund


What if I want to unsubscribe?

In the event you no longer wish to receive emails from us, you may unsubscribe by contacting CFDigitalFineArt through the information provided in the "Contact Us" section of the Website, which is located at www.CFDigitalFineArt.com, you may follow the procedures by clicking on the "unsubscribe" option in the email you receive from Cheri Freund Digital Fine Art. 


Our Products

The images of the Cheri Freund Digital Fine Art products (“Products”) on the Website are for demonstrative purposes only, and each product may vary slightly.  Although we have made every effort to display the colors of the Products accurately in the images we post on the Website, we cannot guarantee that your computer's display of the colors reflects the accurate color of the Products. All Products shown on the Website are subject to availability. We will inform you by email as soon as possible if a Product you have ordered is not available.  We sell products for purchase by adults only. You may only purchase Products from the Website if you are at least 18 years old.



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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

To learn more, please visit the FAQ section (www.cfdigitalfineart.com/faq) at the top of the navigation bar and scroll down to the "Information about the prints and frames?"

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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