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Frequently Asked Questions:

 

What web browser should I use to view your images?

Currently the recommended browsers are: FireFox and Google Chrome.

How to Buy

Cheri Freund's online store makes it easy to shop for digital art that inspires you!

Each work of art on this site can be viewed in a larger size with a virtual magnifying tool when you place the mouse over the image or simply Click on the image itself.

Want more detailed information about the work of art? Click on See full description and specifications below the title and price.

 

Want to see the art on your wall? Click on Wall Preview, below the "Add to Cart" button. The art will be shown at scale on a Living Room wall. Change the room, or the color of the wall, or the size of the art (if available) as indicated on that page.

 

Do I need to register or open an account with Cheri Freund Digital Fine Art (CFDigitalFineArt.com) to purchase artwork on this site?

You can register with the artist, or you can make a purchase and check out as a “guest” (by clicking on FAST CHECK-OUT) if you wish. There are no costs involved with registering an account. You may cancel your account with Cheri Freund Digital Fine Art at any time, by sending an email HERE.

 

How do I search for and purchase art?

Visit the Home page for Categories such as: Bright and Bold, Soft and Pastel, etc. and click on the links to open the categories. You can also enter a term into the search function.

 

What is the “WALL PREVIEW” feature? How do I use it?

On any “product page” you can click Wall Preview and view the artwork displayed on a wall. Change the wall color, or change the room. This helps you get an idea of the scale of the work and the impact it makes in the space. Use the Wall Preview tool to visualize the art in your own home or office.

*As an added feature: for the undecided shoppers, or perhaps for interior designers looking for the right selection of art to present to a prospective client, you can save your FAVORITES (*see little heart at top right corner of each image), or simply EMAIL A FRIEND (*found below the Wall Preview on each art product page)!

 

Will the artwork look the same as the online version?

The artwork will look better in person than it does online due to several factors:

  1. The image on a computer screen is backlit as opposed to the physical piece which reflects light.
  2. The medium: paper, metal, acrylic or canvas that the image is created on makes a difference (*see additional descriptions by scrolling further down to the "Information about the prints and frames")
  3. The actual size of the physical artwork and placing it on a wall creates a whole new perspective.
  4. Using the “WALL PREVIEW” tool can help you get a better idea of what the artwork might look like in a room in your house or a room in an office.

 

Will the artwork be framed when I receive it?

If a piece of art is framed, it will be pictured with the frame and will include a description of the frame and the dimensions of the framed artwork in the “Full Description and Specifications” section on the artwork page. 

 

Will the artwork have bumper pads included on the back when I receive it?

Unfortunately, the printer does not supply those. Those will have to be purchased and added separately at the customer's own expense.

 

What type of glass do you use for framing?

The printer uses a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.

 

What about mattes?

The printer stocks only white mattes.

 

Shipping

When will a piece of artwork ship once I purchase it?

When ordering in the USA, artwork will be shipped within seven (7) days from the date of purchase. You will receive an email with a tracking number after your purchase ships, so that you will know when your package will arrive. 

*RUSH ORDERS: An order can be placed on the specific artwork page by clicking on the ADDITIONAL OPTIONS prior to Check Out. Once selected, your order will be placed ahead of non-rushed orders and will be completed as soon as possible. Rush orders accrue a fee of 25% of your total upon Check Out. You will receive an email with a tracking number after your purchase ships, so that you will know when your package will arrive.

 

Do you ship internationally?
YES! The vetted printer will ship using UPS. Customers will receive tracking number via email as soon as their order has shipped. *Please note: All products shipped across international borders are subject to additional fees such as duties and taxes, and are to be paid by the customer upon receipt. Those fees are assessed by the importing country. Shipping dates vary due to Customs within the importing country. Unfortunately, we're not able to provide estimates for those fees or how long each country's Customs will hold packages.

 

How do you ship artwork?

All artwork is packaged in sturdy packaging to insure safe delivery, whether it comes rolled up in a secure shipping tube or flat in a box (stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box). Artwork is shipped directly from the printer and is sent through a trackable, insured shipper. All artwork is shipped fully insured for its declared value.

 

What should I do if I receive a damaged piece of artwork?

Artwork is packaged very carefully to insure safe delivery, which makes receiving damaged merchandise a rare occurrence. If you do receive a damaged piece of art, contact us within three (3) days via email HERE. You must save the box and all of the packaging material; we must have these items in order to process the claim.

The artist and printer will work directly with the shipping carrier to file a claim. When you contact us, please include your order number and photographs of the damaged artwork and packaging. We need these images to file the claim and process the refund.

 

What is the return policy?

ALL sales are final.

 

What forms of payment do you accept?

All major credit cards are accepted. Sorry, not accepting transactions via PayPal at this time.

 

Information about the prints and frames?

On the artwork page, found within the MEDIUM tab, place your mouse over the (?) and a pop-up window will describe about each medium made available for that specific art.

  • What is a “Giclee?”

    The term "giclee print" connotes an elevation in printmaking technology. Images are generated from high resolution digital scans and printed with archival quality inks onto various substrates including canvas, fine art, and photo-base paper. The giclee printing process provides better color accuracy than other means of reproduction. 

  • Canvas:

    - Brand info : Epson Exhibition Matte
    - Thickness : 22 mil
    - Acid-free, Lignin-free, heavyweight cotton-poly blend

    This elegantly textured features soft-matte surface with a bright white point, exceptionally high Dmax, and wide color gamut. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking.

    Finishing

    All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life.

    Please ask about different border options including:
    - Mirrored (cloned) borders
    - Black borders (standard for gallery wrap)
    - Specially selected colors from your artwork

    Stretch Options

    Your artwork can be stretched on 3/4" stretcher bars or gallery wrapped on 1.5" thick bars for that museum quality look at no additional cost.

    All prints are stretched on a light-weight, select pine wood, and properly reinforced for added rigidity and strength. Your stretched giclée will be ready to hang.

 

  • Loose Canvas:

    - Brand info : Epson Exhibtion Matte
    - Thickness : 22 mil
    - Acid-free, Lignin-free, heavyweight cotton-poly blend

    This elegantly textured features soft-matte surface with a bright white point, exceptionally high Dmax, and wide color gamut. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking.

    Finishing

    All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life.

    Please ask about different border options including:
    - Black borders (standard for gallery wrap)
    - Specially selected colors from your artwork

 

  • Fine Art Paper:

    - Brand info : Epson Cold Press Bright
    - Thickness : 21 mil
    - Basis weight : 340 gsm
    - 100% Cotton Fiber
    - Acid, Lignen, & Chlorine Free
    - Bright White

    The cold press manufacture of this media provides an elegantly textured finish, enabling rich, deep blacks and an incredibly wide color gamut. This paper meets artist's requirements as an archival print media with a white point and constrast ratio without sacrificing the look and feel of a true fine art paper.

 

  • Metallic Photo Paper:

    - Brand info : Lexjet Sunset Photo Metallic Paper
    - Thickness : 10 mil
    - Basis weight : 255 gsm
    - Archival & Acid Free
    - Bright silver base accentuates highlights

    For photographers and artists seeking a high gloss surface, Lexjet Sunset Metallic Paper is the ideal choice. This bright silver paper is perfect for images that do require gloss. It yields highly saturated images, while maintaining excellent highlight and shadow detail.

 

  • Acoustic Panels:

  • Crafted wood frames

  • ECO-CORE Eco Friendly Insulation

  • Photographic image quality

  • *Colors may vary due to sublimation process and substrate surface.

    Placing Acoustic Panels on walls or ceilings is the best way to eliminate echo, reverb and reduce overall ambient noise in any room. Common sound issues are caused mostly by sound waves reflecting off walls. Via dye sublimation we can print any image for your custom panels. ECO-CORE Products use the revolutionary recycled paper material based insulation which is the green alternative to conventional fiberglass or foam building insulation products.

 

  • White Metal Prints:

  • ChromaLuxe white metal panels
  • Photographic image quality
  • 1.14mm sides
  • Wood backing with saw tooth ready to hang
  • Metal prints are also extremely durable, offering scratch and abrasion resistance without hiding your image behind glass. Our metal prints also offer the highest fade resistance compared to every other photo medium.

    HOW TO CARE FOR YOUR METAL PRINT:

    Our metal prints have a durable scratch resistant surface that is waterproof and can be cleaned easily with a damp cloth. Use caution when hanging. If dropped the corners can dent.

  • Contain no VOCs (Volatile Organic Compounds)
  • Contain no lead or other heavy metals or phthalates
  • Coating is a thin, very durable layer which is cured using a low energy process creating zero emissions
  • *Colors may vary due to sublimation process and substrate surface.

    Infusing dyes directly into specially coated metal prints result in outstanding image clarity and vibrancy with exceptional detail and resolution. The subtle reflective quality shines through in lighter areas of the image.

  • 2'' plywood sides

  • 1/4'' plywood backing

 

  • Clear Metal Prints:

  • ChromaLuxe clear metal panels
  • Photographic image quality
  • 1.14mm sides
  • Wood backing with saw tooth ready to hang
  • *Colors may vary due to sublimation process and substrate surface.

    Infusing dyes directly into specially coated metal prints result in outstanding image clarity and vibrancy with exceptional detail and resolution. The subtle reflective quality shines through in lighter areas of the image.

    Metal prints are also extremely durable, offering scratch and abrasion resistance without hiding your image behind glass. Our metal prints also offer the highest fade resistance compared to every other photo medium.

    HOW TO CARE FOR YOUR METAL PRINT:

    Our metal prints have a durable scratch resistant surface that is waterproof and can be cleaned easily with a damp cloth. Use caution when hanging. If dropped the corners can dent.

  • Contain no VOCs (Volatile Organic Compounds)
  • Contain no lead or other heavy metals or phthalates
  • Coating is a thin, very durable layer which is cured using a low energy process creating zero emissions

 

  • Face Mounted Acrylic:

  • 1/4" Acrylic
  • 3mm PVC Backing for added Support
  • 1" x 2" Pine wood backing with ready to hang wire and courtesy hook
  • Available with Epson Premium Glossy Photo Paper or
    Lexjet Sunset Photo Metallic Paper for an added 10% cost
  • Photographic quality prints face mounted to acrylic have a vibrant color, clarity and depth. Light passes through the acrylic in a unique way that illuminates your image for a modern and sleek aesthetic. The mounted print is fixed to black pvc for added support, and has a wooden backing with ready to hang wire.

 

What does “limited edition” and “open edition” mean?

Works of art that are reproduced from the original may be printed in a limited edition, which is a predetermined limited quantity. Open edition reproductions are not limited in quantity.

 

Who holds the copyright to the artwork once I purchase it?

The artist (Cheri Freund) retains the copyright to her imagery. Copyright law states that copyright does not transfer to art buyers. You will need to get permission from the artist in order to reproduce the imagery.

 

How can I keep up with your new work?

Please be sure to sign up for Cheri's email list to receive upcoming special offers direct from the artist!

What if I want to unsubscribe?

In the event you no longer wish to receive emails from us, you may unsubscribe by contacting CFDigitalFineArt through the information provided in the "Contact Us" section of the Website, which is located at www.CFDigitalFineArt.com, you may follow the procedures by clicking on the "unsubscribe" option in the email you receive from Cheri Freund Digital Fine Art. 

 

Our Products

The images of the Cheri Freund Digital Fine Art products (“Products”) on the Website are for demonstrative purposes only, and each product may vary slightly.  Although we have made every effort to display the colors of the Products accurately in the images we post on the Website, we cannot guarantee that your computer's display of the colors reflects the accurate color of the Products. All Products shown on the Website are subject to availability. We will inform you by email as soon as possible if a Product you have ordered is not available.  We sell products for purchase by adults only. You may only purchase Products from the Website if you are at least 18 years old.


Privacy Notice

Effective Date:  May 24, 2018

This privacy notice discloses the privacy practices for Cheri Freund Digital Art, LLC and our website; http://www.cfdigitalfineart.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;

  • With whom it is shared;

  • How it can be corrected;

  • How it is secured;

  • How policy changes will be communicated; and

  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email contact form provided on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data

Registration 

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing 

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or: 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or: 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Links 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@cfdigitalfineart.com.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

To learn more, please visit the FAQ section (www.cfdigitalfineart.com/faq) at the top of the navigation bar and scroll down to the "Information about the prints and frames?"

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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